What To Ask When Researching an HVAC Company
At GLADD, we are very proud of the relationships we have built with our customers and our ability to constantly provide outstanding service.
Being a family owned and operated business for 30+ years has allowed us to form close bonds with many of our customers. They know that our team works tirelessly to solve problems, so it’s no surprise that customers stay with us for many years.
Unfortunately, we are not the only HVAC company in Orange County, so we want to make sure that if a homeowner calls another company, that they know what questions to ask.
Ask About Reputation
Many HVAC companies are not social media savvy, and they can’t rely on Yelp reviews and Facebook ratings, so their bread-and-butter is word-of-mouth.
When looking into a new HVAC company, ask around. Do your family members, friends, or neighbors have a company that they use? Some may have had work done recently and some may have used the same company for decades. It’s always a good idea to find a company whose past and current customers sing their praises. Establishing that the company has a solid reputation in the community should be verified before scheduling an appointment.
Ask About Accreditations
A reputable HVAC company will always be up front about their technicians training and certifications. Without dependable technicians, the company would not last a week.
Before booking an appointment, it is a good idea to check for all HVAC related licenses. For example, at GLADD we hand pick our team of licensed and bonded technicians, giving them extensive training so that they are part of our family.
Ask About the Price
If an HVAC company is advertising an online special that seems too good to be true, it probably is. Unfortunately, many companies will try to lure customers in then pull a bait-and-switch, offering a low price and then charging another.
At GLADD, we value reputation and reliable service. That’s why we offer the highest quality parts and a competitively priced maintenance program. We pride ourselves on customers’ satisfaction and guarantee that our rates are consistent with our competition and HVAC standards.